Policies

Your trust is of paramount importance to us. We understand that sometimes plans change, and circumstances arise. Here’s everything you need to know about our cancellation and rescheduling policies.

  1. 1. Rescheduling a class is allowed with at least 12 hours’ notice. For instance, if you have a class at 9 PM EST on a Saturday, you will have to raise the request for rescheduling before 9 AM EST Saturday. No rescheduling requests will be entertained once we have less than 12 hours remaining before the class.
  2. 2. If a cancellation is made with less than 12 hours’ notice, we reserve the right to charge the full session’s fee.
  3. 3. In the case of frequent cancellations or rescheduling (even with advance notice), we may take the following actions:
  • – Remove regularly scheduled sessions from the calendar, allowing future sessions to only be booked 24 hours in advance.
  • – Terminate services entirely.

Payments & Refunds

Payments must be made in advance, at least 24 hours prior to the scheduled class. A reminder email will be sent before each payment is due. Refunds are not available under any circumstances.

No Shows

The teacher will wait no longer than 10 minutes for a student to join the scheduled session. If the student fails to arrive within this window, the session will be considered attended and charged accordingly.

Classes Canceled by the Teacher

If the teacher cancels a class, it will be rescheduled at the next available opportunity. Should a suitable time slot not be available, the teacher will add an additional class to the student’s existing package.

  1. Information We Collect:
  2. a. Personal Information: When you create an account or book a class on apluscalculus, we may collect your name, email address, contact number, and other necessary details. b. Payment Information: To process class bookings, we may collect payment details such as credit card numbers, billing addresses, and other relevant payment information. c. Usage Data: We may collect data on how you interact with our website, including your browsing activity, IP address, device information, and location data.
  4. How We Use Your Information: a. Personalization: We use your data to personalize your experience on our platform, suggesting relevant classes and improving our services. b. Communication: We may use your contact information to send you updates, notifications, and information related to your bookings. c. Payment Processing: Your payment information is used solely for processing transactions securely and efficiently. d. Improve Services: We analyze usage data to enhance our website’s performance, user interface, and overall user experience. e. Use of Class Recordings for Marketing : We reserve the right to use recordings of our classes for promotional and marketing purposes. By participating in our classes, you consent to the recording of the session and the use of these recordings in our marketing materials, which may include but are not limited to, social media posts, promotional videos, and advertisements. We ensure that the use of these recordings will be handled with the utmost respect for privacy and will focus primarily on the educational content and teaching methods.
  6. Sharing of Information:
  7. a. Third-Party Service Providers: We may share your data with trusted third-party service providers to assist in payment processing, analytics, and customer support. b. Legal Compliance: We may disclose your information when required by law or to protect our legal rights, safety, and the rights of other users.
  9. Data Security:
  10. a. Encryption: We implement industry-standard encryption techniques to protect your data during transmission and storage. b. Access Control: Access to personal information is restricted to authorized personnel and is safeguarded through strong access controls. c. Regular Updates: We regularly review and update our security measures to stay ahead of potential threats.
  12. User Privacy:
  13. a. Account Security: It is your responsibility to maintain the security of your account credentials, and we recommend using strong passwords and enabling two-factor authentication. b. Public Content: Any information you voluntarily share in public areas of our website, such as comments or forums, may be viewed by others.
  15. Updates to Policy:
  16. We may update this Privacy Policy from time to time, and the revised version will be effective once posted on our website. We encourage you to review this page periodically for any changes.

Results Disclaimer and Refund Policy:

While we strive to provide the highest quality tutoring services to help improve your math skills, achieving improved results is a collaborative effort. Success in math is influenced by various factors, including the student’s dedication, practice, and participation in lessons.

Therefore, the “Improved Math results or your money back” offer is contingent upon the following conditions:

  1. Active Participation: The student must attend all scheduled sessions and actively participate in the learning process.
  2. Completion of Assignments: The student must complete all assigned homework and practice exercises provided during the tutoring sessions.
  3. Effort Outside Class: The student must demonstrate consistent effort outside of class, as discussed with the tutor.
  4. Student Responsibility: While we provide guidance, the ultimate responsibility for the application of taught concepts lies with the student. Refunds will not be granted if the student fails to meet the above conditions or if external factors beyond the tutor’s control influence their academic performance.
  5. Minimum Class Frequency: We strongly recommend a minimum of 2 classes per week for any subject to see measurable improvement. Inconsistent attendance or fewer classes than recommended may limit the effectiveness of the tutoring, and the guarantee of improved results will not apply under these circumstances.
  6. Score Fluctuation: A decrease in the student’s score, whether on practice tests or actual exams, will not be the responsibility or accountability of the tutor. Academic performance can fluctuate due to various external factors, including stress, exam conditions, or the student’s preparedness, none of which the tutor can control.

Refund requests will be evaluated on a case-by-case basis, and any refund offered is at the sole discretion of A+ Calculus.

A+ Calculus reserves the right to make exceptions to this policy in cases of extraordinary circumstances. By using our online platform and booking classes with A+ Calculus, you acknowledge and agree to abide by this cancellation and refund policy. This policy is subject to change, and any modifications will be communicated via email. We appreciate your understanding and cooperation.